How quickly do you post out?
We will send your gift voucher within 24 hours. They go by Royal Mail. If you want them instantly then select the download option.
How much is postage and packing?
£2.50 for our smart gift voucher or free if you download it.
I've bought a gift voucher - now what happens?
The lessons you can buy by gift voucher are our regular lessons we hold at least every three months. Most happen on a monthly basis. If you want to know dates before you buy the vouchers please give us a call or drop us an email firstname.lastname@example.org.
To redeem your voucher please give us a call on our bookings line, leave a message with reception and you will get a call back within 48 hours.
How do the gift vouchers arrive?
There are two options. You can download your voucher and you'll get an email with the voucher after checkout. Or select the 'By Post' option. The vouchers will be posted out with Royal Mail. They come packaged in a very smart coloured sleeve with all the info you need about the lesson and your unique code.
Where do the lessons take place?
All our workshops happen in fantastic LONDON locations.
How many people in a class?
We like to keep our classes small and personal. There are 8-20 people per class depending on what you are doing.
What age are these workshops aimed at?
Most of our workshops are aimed at adults although some are suitable for teenagers. We have just launched our 'Family vouchers' so you can do workshop TOGETHER! These are suitable from 5-11 year olds, unless otherwise stated.
When do I need to register my voucher by?
We recommend that you book your space within 28 days so that you get the date you want. The voucher expires within 6 or 12 months depending on the experience.
Cancellations by The Indytute
In very rare circumstances The Indytute reserves the right to reschedule dates, cancel or alter venues due to unforeseen circumstances (eg instructor illness or supplier issue), or if fewer than the minimum required number of places are booked for an individual session. In these circumstances, the buyer will be refunded or we can exchange for an alternative experience.
Cancellation policy once your voucher has been redeemed.
Dates can be rescheduled but there is a £10 admin charge of bookings rescheduled within 28 days.
Unless the experience has been cancelled by The Indytute, refunds are only offered on gift vouchers within 28 days of purchase.
What if I can't make any of the dates?
We are happy to swap your lesson for another workshop/s of a similar value.
What happens if I can't do any dates in the first 12 months?
Gosh you are very busy... please email email@example.com